Return Policy
Newsletter

Return Policy

We promise all the products are brand new, and we make the return policy listed below:

1. If there is a faulty, customer wants to return the products.

(A) If there is a faulty, customers need to provide the picture to prove it. When we make sure that’s our problem, customers can return it with full refund or exchange it.

(B) If we send the wrong product to customers, we will pay for the shipping. If the same is out of stock, customers can return it with full refund.

(C) If we send the wrong product to customers, we will pay for the shipping. If the same is out of stock, customers can return it with full refund.

(D) If customers can’t provide the picture with the “faulty”, returning it without contacting with us, or the faulty is artificially caused, we website won’t accept the return.

(E) If there is any problem happened during shipping, or the package got damaged, customers should reject signing in, we website will immediately contact with the shipping company in order to solve this problem. If there is any problem after signing in, we can’t do anything about it.

2. If there isn’t a fault, but customer wants to return the products.

(A) Besides the women bra, panty and sale products, we website accepted the return within three days after signing in. But the customers need to pay for the shipping fees (the shipping fee we send to you and the shipping fee you send to us). *The products shouldn’t be broken and there is no effect for the resale.

3. Because the underwear is something that is very sensitive, we website have some other returning rules for the underwear:

(A) Bra and underwear returning without any fault:

(i) If there is anything wrong with the size, the costumers need to pay for the shipping fees, we website will exchange it with the same style and color. *The one size bra and underwear can’t be exchanged. There will be 2-3cm differences between the size because of the different textures and styles.

(ii) If customers want to exchange for the other styles or colors, customers need to contact the customer service to make sure the products aren’t broken. Then customers can exchange it with paying for the shipping and $5 extra for each product.

(iii) If customers want to return the product, customers need to contact the customer service to make sure the products aren’t broken. Then customers can return the products with paying for the shipping and the $8 handling fee.

(IX) If there isn’t any picture provided, directly return the bra and underwear without contacting with the customer service, or the product is broken by manual, we website won’t accept the return or exchange.

(X) If there is any problem happened during shipping, or the package got damaged, customers should reject signing in, we website will immediately contact with the shipping company in order to solve this problem. If there is any problem after signing in, we can’t do anything about it.

*The on sale product can only be returned or exchanged with the fault.

3. [The Time of Return]

– If there isn’t a fault, customers should return it within the three days after signing in. If there is a fault, customers need to contact the customer service within 24 hours after signing in. There isn’t exception for past due day.

4. [ If we website doesn’t have the product that customers want to exchange anymore, unfortunately we can only accept the returning. Sorry for that. ]

5. There are also some conditions that we have the rights to reject the customers returning or exchanging requirements:

(A) Customers want to return or exchange the products past the due day.

(B) There is fault with the product, but customers don’t want to provide the evidence.

(C) Customer didn’t fully return the product. (such as missing package, accessory, and etc.)

(D) There is something damaged artificially, washed, or other artificial smells.

(E) It’s not our products.

(F) Refusing to pay for the shipping after shipping the products to our company.

6. About Accept and Signature

(A) If there is anything wrong with the package, please refusing to signing in and contacting with us, we will contact the shipping company and ship a new one to you as soon as possible. If there is something wrong after signing in, we can’t pay any responsibility.

7. Returning and exchanging process:

(A) Customers can contact with our customer service by using email or directly click the “return service” button on the website. If there is fault, customers need to provide the picture and discuss it with the customer service representative.

(B) After the customer representative making sure there is a fault, customers need to ship the products to our address within the due day. Please go to our website, print out the “returning and exchanging application” and put in in the package.

(C) Customer service received the returning product, representative will send the product to the center for a test.

(D) If it fits the returning and exchanging policy after the testing, we will return or exchange the product. If it doesn’t fit the policy, we will return the original product.

(E) Return is accepted within 14 days after the buyer receive the item. (Excluding contrived damage or misusage). All product will be tested in 100% before delivery. Buyer has up to 14 days from date of receipt for exchange of a new one.All shipping charges for returned or replaced products are to be paid by the buyer, and for the returned products we will charge 15% restocking fee. Please contact us for the return address.

*Please check the products once receive it. If there is any problem or damage, please contact us in 24 hours.We can’t pay any responsibility for past due day.

Thank you for the understanding and supporting!

Special session:

The customer supporting is our dynamic and pleasure, so we very concern about the product’s quality. Workers check out each product one by one before we ship the product to customer! If there is anything we can improve, please let us know, we will try our best to achieve your customer’s satisfactory.

Out of stock statement:

“WiGi” Brand online store is one of the selling website, there is also a huge number of orders from other retail stores. If the “out of stock situation” happened, we are pleased to do the full refund to costumers. We also provide the “pre-order” service for our limited edition. We apologized for the inconvenience.

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